Moving can be a stressful time for consumers regardless of whether it's across town or to a different state. As in most industries, scammers have been able to take advantage of consumers when it comes to moving.
Damaged or missing items, big price increases over originally-quoted estimates, late deliveries, and goods being “held hostage” for additional (disputed) payment are just some of the potential perils of using a moving company's services.
Consumers should start as early as possible and thoroughly research the companies they are considering for their move.
Tips for Finding a Reputable Moving Company:
- Check on their license and reputation. In-state movers are regulated by the Colorado Public Utilities Commission and are required to meet certain standards prior to operating. Interstate movers must be licensed by the Federal Motor Carrier Safety Administration (FMCSA). Verify your mover is licensed prior to signing a contract. Consumers may also want to check on their complaint history and reputation with organizations like the Better Business Bureau.
- Get at least three written in-home estimates. Not all price quotes online or over the phone are legitimate, and crooks are not likely to send an estimator to your home in advance. Remember that the lowest estimate can sometimes be an unrealistic, low-ball offer, which may cost you more in the end.
- Know your rights. Research your rights with either the FMCSA for interstate moves, or with the Colorado Public Utilities Commission for moves within the state. Interstate movers must give you two booklets detailing your rights.
- Contact local law enforcement if the company threatens to hold your belongings hostage requiring you to pay extra before releasing them, especially if they are requiring the extra fee in cash.
If you believe you have been victimized by a moving scam or wish to report suspicious activity, please file a report here.